Reference

Get Your KYC Done Right the First Time

At toyota99, KYC verification is what unlocks your full account — withdrawals, higher wallet limits, and priority support all sit behind a completed identity check.

National ID (KTP)Selfie VerificationProof of WalletFast Account ReviewWithdrawal Unlocked
Explore the Lobby Read FAQ
toyota99 Get Your KYC Done Right the First Time
VERIFICATION HELP DESK

Stuck on KYC? Here Is How We Can Help

If your documents get flagged or your verification status stays pending, there are three ways to reach us directly. Pick whichever works fastest on your device — we keep the same support team across all channels so your case doesn't get passed around.

Live Chat Support Open the chat icon from your account dashboard and connect with our verification team. Describe your submission issue and we'll check your document status on the spot.
Email Verification Desk Send your KYC query to our support email with your registered account name and the wallet type — DANA, OVO, or GoPay — so the team can pull your file immediately.
Account Help Centre Your account panel has a KYC status tracker. If your submission shows as incomplete, the tracker tells you exactly which document needs to be resubmitted.
toyota99 What We Need From You to Verify Your Account

What We Need From You to Verify Your Account

KYC at toyota99 follows a three-document flow: a clear photo of your Indonesian national ID (KTP), a live selfie holding that same ID, and a screenshot or statement confirming your registered e-wallet — DANA, OVO, or GoPay — matches the name on your account. All three are required before your first withdrawal is processed. Make sure your KTP photo shows all four

corners, with no glare cutting across your ID number. The selfie needs to be taken in good light — a blurry or shadowed photo is the single most common reason verification gets delayed. Once we receive your full submission, our team reviews it and updates your account status. Players in Jakarta and Surabaya who submit complete documents typically see their account status

updated within the same session.

HOW WE HANDLE YOUR DATA

Why Your Documents Are Safe With Us

Submitting identity documents is a serious step, and we treat it that way. Our verification process is built around security practices that keep your personal data separate from your gaming activity, and we only retain what is necessary to confirm your identity and wallet ownership.

Encrypted Document Storage

Every KYC file you upload is stored under SSL encryption. Your KTP photo and selfie are handled in a separate, access-controlled environment away from your account's gameplay data.

Wallet Name Matching

We cross-check the name on your DANA, OVO, or GoPay account against your KTP submission. This step protects your withdrawals from being redirected to a different account.

Single-Use Document Review

Your submitted documents are reviewed once by our verification team and are not re-examined or redistributed beyond the purpose of completing your identity check.

Verified Account Badge

Once KYC clears, your account profile shows a verified status. This badge confirms your withdrawal path is open and your wallet limit has been updated to the verified tier.

KYC Terms You Will See During Verification

01
What does KYC stand for?

KYC stands for Know Your Customer. It is a standard identity verification process that confirms who you are before a platform processes withdrawals or raises your account wallet limits.

02
What is a liveness check in KYC?

A liveness check confirms your selfie is taken in real time, not a printed photo. It usually means holding your KTP next to your face so both are clearly visible in the same frame.

03
What is document matching in account verification?

Document matching compares the name and details on your submitted ID against your registered account information and your e-wallet profile to confirm they all belong to the same person.

04
What does 'pending review' mean on my KYC status?

Pending review means your documents have been received and are queued for assessment by the verification team. Your account is active, but withdrawals are held until the review is complete.

05
What is proof of wallet in KYC?

Proof of wallet is a screenshot or statement showing your DANA, OVO, or GoPay account name and number, confirming the payout destination matches the identity on your submitted KTP.

06
What does 'resubmission required' mean?

Resubmission required means one or more of your documents did not meet the quality threshold — typically a blurry image, cut-off ID edges, or a name mismatch — and must be uploaded again.

Common Questions About Verifying Your toyota99 Account

You can explore the lobby and deposit before KYC is done, but your first withdrawal requires a completed verification. Submit your documents early so nothing holds up your payout when you need it.

You need three things: a clear photo of your KTP, a live selfie holding your KTP, and a screenshot confirming your registered e-wallet — DANA, OVO, or GoPay — shows the same name as your account.

The most common reasons are a blurry KTP photo, cut-off corners on the ID image, a selfie taken in low light, or a wallet name that does not match the name on your KTP. Check the status tracker in your account panel for the specific reason.

Your proof of wallet needs to match the e-wallet you registered for withdrawals. If you want to switch your payout wallet from DANA to GoPay or OVO, update it in your account settings first, then resubmit.

Open your account panel and look at the KYC status tracker. A verified badge means you are cleared. If the status shows pending or resubmission required, the tracker will tell you exactly which step is outstanding.

Yes. A completed KYC check moves your account to the verified tier, which raises your withdrawal ceiling and removes the processing hold on your DANA, OVO, or GoPay payouts. Access depends on local law and eligible regions.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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