Reference

How toyota99 Handles Your Personal Information

This Privacy Policy sets out exactly what data toyota99 collects when you open an account, make deposits via DANA, OVO, or GoPay, and use the lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay payment data handlingCookie and device data disclosureYour rights to access and correct dataRetention and deletion policy
toyota99 How toyota99 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccurate information, or raise a concern about how your data is being used, our support team handles privacy requests directly. You can reach us through live chat inside the account dashboard, by email, or via our social messaging channel. We aim to acknowledge privacy requests within one business day and resolve them as quickly as the verification steps allow.

Live Chat Open the chat widget inside your account dashboard. Identify your request as a privacy matter so the team routes it to the right person without delay.
Email Support Send your privacy request to our support email address. Include your registered account name and the specific action you are requesting — access, correction, or deletion.
Social Messaging Reach our team through the official toyota99 social messaging channel. State your account details and the nature of your privacy query so we can verify your identity first.
DATA HANDLING STANDARDS

Security, Cookies, Retention and Your Account Rights

Every part of how we store and process your data is built around keeping your account wallet and identity details safe. Here is how we approach each key area so you know exactly what to expect when you use toyota99.

Account Security

Your login is protected by OTP verification sent to your registered phone number. We flag and review any session that originates from an unrecognised device or IP address before allowing account access.

Cookies and Device Data

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser settings at any time without losing account access.

Data Retention

Account records are kept for as long as your account remains active and for a further period required by applicable regulations in Indonesia. When retention is no longer required, data is deleted or anonymised.

Your Right to Access and Correct

You can request a copy of the personal data we hold about you, ask us to correct anything inaccurate, or ask us to delete data where local law and our verification obligations permit it.

Common Questions About Your Data and This Policy

These are the questions we hear most often from people in Indonesia who want to understand exactly how their personal information is handled on toyota99. If your question is not covered here, our support team can help through live chat or email.

We collect your name, email, phone number, and identity documents for verification. Your DANA, OVO, or GoPay account identifier is recorded when you add a payment method to your wallet.

No. We only record the account identifier needed to match your deposit or withdrawal to your account. Your PIN and password remain inside your own e-wallet app and are never transmitted to us.

Submit a data access request through live chat or email support. Include your registered name and account details. We verify your identity first, then provide a summary of the data we hold.

Yes, where local law and our verification obligations allow it. Contact support with a deletion request. Some data may be retained for the period required under applicable Indonesia regulations before it can be removed.

Data is retained for the period required by applicable regulations in Indonesia after account closure, then deleted or anonymised. The exact period depends on the type of record and local regulatory requirements.

We do not sell your data. We share limited information only with the payment processors that power DANA, OVO, and GoPay transactions — strictly to complete your deposit or withdrawal, nothing more.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.