Reference

What Governs Your Account on toyota99

These legal terms set out how your account operates on toyota99, what rights you hold, and what obligations apply when you access the platform from Indonesia.

Account Eligibility ConditionsDANA, OVO, GoPay Transaction RulesData Handling PolicyJurisdiction-Dependent AccessContact Rights and Dispute Process
toyota99 What Governs Your Account on toyota99
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have questions about these terms, need to exercise a data right, or want to raise a formal dispute, our support team handles legal and policy queries through the channels below. For account-specific matters — such as a transaction dispute involving your DANA or OVO wallet — have your account reference number ready before you reach out.

Live Chat Support Open the chat widget from any page while logged in to your account. Describe your legal or policy query; our team will route it to the right department.
Email for Formal Requests Send written data or dispute requests to our official support email. Include your account ID and a clear description; we acknowledge formal requests in writing.
Account Help Centre The Help Centre in your account dashboard covers policy FAQs, data request forms, and step-by-step dispute submission paths for GoPay and OVO transactions.
HOW WE HANDLE POLICY

Data, Security and Account Integrity Practices

We apply a layered approach to account security and data handling, because your personal details and wallet connections — DANA, OVO, GoPay — need to be protected at every step. Here is what that looks like in practice across four key areas.

Data Storage and Retention

We keep account data only as long as required to operate your account and meet legal obligations. You can request a summary of what we hold via the email channel.

Cookie and Session Policy

Our platform uses session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences from your browser settings at any time.

Account Security Measures

Login is protected by OTP verification sent to your registered mobile number. We recommend you never share your OTP with anyone, including people claiming to be support staff.

Requesting Changes or Deletion

To update your personal details or request account closure, submit a written request through the email support channel. Identity verification is required before any change is processed.

Common Questions About Our Legal Terms

These are the questions we hear most from people in Jakarta, Surabaya, and across Indonesia when they want to understand their rights, the platform's legal position, and what happens when disputes arise.

These terms apply to anyone who creates an account on toyota99 and accesses the platform from an eligible region. Availability depends on local law; access is not extended in regions where it is not permitted.

We notify you by email before material changes take effect. Minor clarifications may be updated without advance notice, but we aim to keep you informed of anything that affects how your account or wallet operates.

Contact the relevant wallet provider — DANA or OVO — first, as the charge originates there. If the issue remains unresolved, raise a formal dispute through our email support channel with your account reference and transaction ID.

Submit a written data request to our email support address. Include your account ID and a clear description of what you need. We acknowledge formal data requests in writing and respond within the period set by applicable law.

Yes. Send a written closure and deletion request via email support. We will verify your identity first, then process the closure. Some data may be retained for the minimum period required by legal or financial record obligations.

Governing law and dispute resolution are detailed in the full legal text. Access and legal standing depend on local law in your region. Contact support for a copy of the applicable terms for your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.